Scams & security
How to spot a fake tech support scam
A pop-up says your computer is infected and gives you a number to call. Here is how to tell a scam from real help, and what a real technician will never ask for.
Tech help, in plain English
Step-by-step guides from real technicians. Fix slow Wi-Fi, spot scams before they cost you, keep your crypto safe, and get your devices working again.
Computer help
Printer says offline? A step-by-step fix for Windows
Windows says your printer is offline even though it is on. These steps fix it most of the time, starting with the quickest.
Crypto help
Crypto safety basics: never share your seed phrase
Your seed phrase is the master key to your crypto. Here is what it is, how scammers try to get it, and how to keep it safe.
Computer help
What happens during a remote IT support session
Never had someone fix your computer remotely? Here is exactly what happens, step by step, and how you stay in control the whole time.
Wi-Fi & internet
Slow Wi-Fi? 8 fixes to try before you call for help
Most slow Wi-Fi has a simple cause. Work through these eight fixes in order, from the quickest to the most involved.