How Honesty Software collects, uses, and protects information.

1. Scope

This Privacy Policy explains how Honesty Software collects, uses, stores, discloses, and protects information when you visit our website, submit a contact form, create an account, use our AI intake tools, request proposals or estimates, sign contracts, or otherwise interact with our products and services.

2. Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, company information, project requirements, intake conversations, proposal and estimate details, contract details, support communications, and any other information you choose to submit.

We may also collect technical and usage information such as IP address, browser type, approximate device information, referring pages, session activity, page interactions, and other analytics needed to operate, secure, and improve our services.

3. How We Use Information

We use information to operate the website, respond to inquiries, evaluate project requests, generate proposals and estimates, administer accounts, process or support contracts and invoices, improve service quality, maintain security, troubleshoot issues, analyze usage trends, and comply with legal obligations.

4. AI and Intake Data

If you use AI-assisted intake or similar tools, the information you provide may be processed to generate project summaries, follow-up questions, pricing guidance, proposals, or internal workflow records. You should not submit highly sensitive personal information, protected health information, or other regulated data unless expressly authorized in writing by Honesty Software for a specific engagement.

5. Cookies, Sessions, and Analytics

We use cookies, session identifiers, and similar technologies to keep users signed in, preserve intake sessions, maintain preferences, measure customer activity, and secure site functionality. Some analytics and operational data may be generated automatically as you interact with the site.

6. Legal Bases and Business Purposes

Where applicable, we process information because it is necessary to provide requested services, communicate with you prior to a business relationship, perform a contract, pursue legitimate business interests, maintain security, or comply with legal obligations.

7. How We Share Information

We do not sell your personal information. We may share information with service providers, infrastructure vendors, payment processors, communication tools, technical contractors, professional advisors, or legal authorities when reasonably necessary to operate the business, provide requested services, enforce our agreements, protect rights and property, or comply with law.

Text messages (SMS)

We do not sell, rent, or share your mobile phone number or your text-message opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent stay with Honesty Software. We use your number only to send the texts you asked for, and our messaging provider, Twilio, delivers them on our behalf. Reply STOP to any text to opt out. See our text message terms.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, comply with legal requirements, and support legitimate business operations. Retention periods may vary depending on the type of data and the context in which it was collected.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect information, including access controls, hashed passwords, HTTPS, and service-level monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also request that we update account information or close your account, subject to legal, contractual, and operational retention requirements.

Honesty Connect (Android and iOS) includes in-app account deletion: open the Share tab, tap Delete account, and confirm. That closes the signed-in Honesty Software account used by the app, revokes Connect tokens, anonymizes profile fields, and removes pending invite data. You can also email [email protected]. Some billing or contract records may be retained as required by law.

If you signed in with Facebook, we receive only your name, email address, and Facebook user ID. To delete that data, email [email protected] from the address on your account and ask us to delete it, and we remove the account and its Facebook link. You can also remove Honesty Software from Facebook under Settings & privacy, Settings, Apps and websites.

11. Honesty Connect (mobile)

Honesty Connect lets a customer share their phone screen and microphone with an Honesty Software technician during a remote support session. Capture starts only after the customer taps Share (or Accept) and confirms the system screen-capture dialog. The app does not remotely control the phone and does not use accessibility services to drive the device.

While a session is active, screen frames and microphone audio are streamed over encrypted WebRTC to the technician for that session. They are not sold, not used for advertising, and are not retained as a recording by the phone app after the session ends. Account sign-in may use email/password or Google OAuth; the app stores a session token on the device until you sign out or delete the account.

Optional notifications (invite alerts, signed-in status) run only to deliver technician invites you opted into by signing in. Play Store builds do not install other packages or keep an always-on data-sync foreground service for updates.

Privacy policy URL for store listings: https://honestysoftware.com/privacy.

12. Third-Party Services and Links

Our website may integrate with or link to third-party services. We are not responsible for the privacy, security, or content practices of third-party sites, services, or providers. Your use of those services is governed by their own terms and privacy policies.

13. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us so we can review and address the matter.

14. International Use

If you access our services from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our providers operate.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Your continued use of the site after changes become effective constitutes your acknowledgment of the updated policy.

16. Contact Us

For privacy questions, data requests, or concerns, contact [email protected] or use our contact page.