If you have never had a technician fix your computer from a distance, it can feel strange to let someone see your screen. Here is exactly what happens in an Honesty Support session, so there are no surprises.
Before the session
You tell us what is wrong. You can call or text 1-888-711-9954, use the chat on the site, or book a time. Our assistant asks a few questions so the technician understands the problem before joining.
You see the price before you pay. Nothing is booked until you confirm the time and the price.
Joining the session
When it is time, you get a link. Open it in your browser. On most computers there is nothing to download. The page asks your permission to share your screen. You choose what to share: the whole screen, or just one window.
On an Android phone, you can use the free Honesty Connect app to share your phone screen.
During the session
- The technician sees only what you share.
- You can talk by voice or chat by text.
- The technician explains each step in plain language before doing it.
- You can stop sharing at any time with one click. The session ends right away.
If the fix needs the technician to control the mouse and keyboard, they will ask first. You can watch everything, and you can take control back whenever you want.
What we will never ask for
We will never ask for your bank password, a gift card, or a crypto seed phrase. If anyone claiming to be us asks for one of these, stop and call us at 1-888-711-9954.
After the session
You get a short summary of what was wrong and what was done. If the problem comes back, reply to the summary or open a support ticket and we will pick it up from there.
Common things we fix remotely
- Slow or freezing computers
- Wi-Fi and internet trouble
- Email that will not send or sync
- Printers that show offline
- Pop-ups, scams, and unwanted programs
- New computer and phone setup
- Help with crypto wallets and transfers
Ready to try it? Tell us what is going on and a real technician will take it from there.